Contact Us

Get in Touch

Have questions about your SnugLoop Premium Travel Pillow? We're here to help make your journey more comfortable.

Customer Support

Email us at mail.snugloop@gmail.com and we'll respond within 24 hours.

Common Questions

Shipping:

• Standard Shipping: FREE (5-7 business days)
• Express Shipping: £4.99 (2-3 business days)
• Next Day Delivery: £9.99 (available in select areas)
• International: 7-14 business days (customs fees may apply)

Returns: 30-Day Comfort Guarantee - full refund, no questions asked. Email mail.snugloop@gmail.com to start your return. We'll send you a prepaid return label, and you'll receive your refund within 5-7 business days. Returns must be unused and in original, unopened packaging for hygiene reasons.

Product Care: Remove and machine wash the cover on gentle cycle. Air dry recommended. The memory foam core should be spot cleaned only.

Order Tracking: Track your order anytime at snugloop.store/tools/order-lookup or use the tracking link in your shipping confirmation email.

Payment & Security: We accept all major credit cards and process payments securely through Shopify's encrypted system.

Business Inquiries

For wholesale, partnership, or media inquiries, please email mail.snugloop@gmail.com with "Business Inquiry" in the subject line.

We look forward to helping you travel in complete comfort!