FAQ

Shipping & Delivery

Q: How long does shipping take? A: UK Standard Shipping is FREE and takes 5-7 business days. Express Shipping (2-3 business days) is £4.99, and Next Day Delivery is available in select areas for £9.99.

Q: Do you ship internationally? A: Yes! International shipping takes 7-14 business days. Please note that customs fees may apply depending on your country.

Q: How can I track my order? A: You'll receive a tracking number via email once your order ships. You can also track your order anytime at snugloop.store/tools/order-lookup

Product Information

Q: What is the pillow made of? A: Our premium travel pillow features memory foam filling with a soft, breathable cover for maximum comfort and 360° neck support.

Q: How do I clean my travel pillow? A: The cover is removable and machine washable. The memory foam core should be spot cleaned only.

Returns & Refunds

Q: What's your return policy? A: We offer a 30-Day Comfort Guarantee. You can return your pillow within 30 days of delivery for a full refund, no questions asked.

Q: How do I return an item? A: Email mail.snugloop@gmail.com to initiate a return. We'll send you a prepaid return label. Once we receive your return, you'll get your refund within 5-7 business days.

Q: Are there any conditions for returns? A: Yes, for hygiene reasons we only accept returns of unused pillows in original, unopened packaging.

Orders & Payment

Q: What payment methods do you accept? A: We accept all major credit cards, debit cards, and other secure payment methods through our checkout.

Q: Can I change or cancel my order? A: Contact us immediately at mail.snugloop@gmail.com. We'll do our best to accommodate changes before the order ships.

Q: Is my payment information secure? A: Absolutely! All payments are processed securely through Shopify's encrypted payment system.

Q: Who do I contact if I have questions? A: Email us at mail.snugloop@gmail.com and we'll get back to you as soon as possible!